Customer Service
1. Return Policy2. Shipping Ground UPS
3. Shipping 3 Days or Less UPS
4. Shipping 2nd Day Air UPS
5. Shipping Next Day Air UPS
6. Privacy Statement
7. Term & Condition
Send Customer Service an E-Mail
| 1. Return Policy |
|
NOTICE!
Prices and specifications are subject to change without notice.
Not responsible for typographical errors Returns: Need to return an item? You may return any item as long as it meets the following conditions: The product has not been used. The product is in the original box and/or packaging that is resalable and not damaged. The product is accompanied by all its original paperwork, instructions, warranty cards, and accessories. The product was purchased within the last 30 days. Call us first for a Return Merchandise Authorization Number (RMA#) then send your package back to us. We are not responsible for return postage costs. We suggest insuring your package, as we cannot be responsible if the product arrives to us damaged. Any item not exchanged for another item may be subject to a 15% restocking fee. Books are not returnable. Store Credit Only Defective Item: Be sure to read the manufacturers warranty on any product you purchase. Most manufacturers prefer to deal directly with the end user on any warranty issues. Please return directly to the maufacturer for repair or replacement. Please call to obtain a RMA# and return the product via insured shipment. Out of Stock Items: From time to time, stock shortages may occur. If an item is under $30 and is out of stock, we will backorder the product unless instructed not to. Damaged Shipments: PLEASE inspect every shipment upon receipt. If your merchandise arrives damaged, immediately notify us before returning it or contacting UPS. All parcels are insured, so keep all original packaging and shipping boxes in case an inspection is required. Arrangements can then be made to send a replacement item. We accept Visa, MasterCard, Discover, and Amex. Hours: Mon-Fri 10:00 - 8:00 EST or 24 hour Ordering via Fax or Online 215-269-4930 215-269-4940 215-269-4573 Fax Thank You The Hidden Reef |
| 2. Shipping Ground UPS |
|
SHIPPING RATES:
GROUND UPS $0.00 - $30.00 Shipping - $8.99 $30.01 - $70.00 Shipping - $9.99 $70.01 - $100.00 Shipping - $10.99 $100.01 - $130.00 Shipping - $11.99 $130.01 - $160.00 Shipping - $12.99 $160.01 - $200.00 Shipping - $13.99 $200.01 - $240.00 Shipping - $14.99 Over $240.01 Shipping - $15.99 Ups Ground Delivery to the U.S. 48 contiguous States. Fees include shipping, handling, and processing. Additional charges for orders with size or weight exceptions. No minimum order for U.S. GENERAL SHIPPING INFORMATION Shipping fees are based on the merchandise dollar total of your order and the fee schedule listed here. Packages are shipped by "UPS" unless otherwise specified during the ordering process. There is no sales tax added to orders being shipped outside of Pennsylvania (PA residents will have 6% sales tax added to their order total). Some items indicate that they do not fall into our regular shipping fee schedule and require additional shipping fees. These additional shipping charges will be calculated automatically, and will appear on your final order page. If you have any immediate questions about oversized shipping charges, please call our Customer Service Department at 215-269-4930 |
| 3. Shipping 3 Days or Less UPS |
|
SHIPPING RATES:
3 DAYS OR LESSUPS $0.00 - $30.00 Shipping - $8.99 $30.01 - $70.00 Shipping - $9.99 $70.01 - $100.00 Shipping - $10.99 $100.01 - $130.00 Shipping - $11.99 $130.01 - $160.00 Shipping - $12.99 $160.01 - $200.00 Shipping - $13.99 $200.01 - $240.00 Shipping - $14.99 Over $240.01 Shipping - $15.99 Ups Ground Delivery to the U.S. 48 contiguous States. Fees include shipping, handling, and processing. Additional charges for orders with size or weight exceptions. No minimum order for U.S. GENERAL SHIPPING INFORMATION Shipping fees are based on the merchandise dollar total of your order and the fee schedule listed here. Packages are shipped by "UPS" unless otherwise specified during the ordering process. There is no sales tax added to orders being shipped outside of Pennsylvania (PA residents will have 6% sales tax added to their order total). Some items indicate that they do not fall into our regular shipping fee schedule and require additional shipping fees. These additional shipping charges will be calculated automatically, and will appear on your final order page. If you have any immediate questions about oversized shipping charges, please call our Customer Service Department at 215-269-4930 |
| 4. Shipping 2nd Day Air UPS |
|
SHIPPING RATES: 2nd DAY AIR UPS 2-Day Air service to any address in the 48 connected states as long as we receive your order by 11:00 AM EST Wednesday. Please call Customer Service for Shipping Rates. THE HIDDEN REEF, Inc 4501 New Falls Rd Levittown, PA 19056 215-269-4930 215-269-4940 |
| 5. Shipping Next Day Air UPS |
|
SHIPPING RATES: NEXT DAY AIR UPS Overnight Air (next business day) delivery options available unless otherwise noted on the product page. Delivery by Friday is available for most of our products for Overnight Air to any address in the 48 connected states as long as we receive your order by 11:00 AM EST, Thursday for Overnight Service, Please call Customer Service for Shipping Rates. THE HIDDEN REEF, Inc 4501 New Falls Rd Levittown, PA 19056 215-269-4930 215-269-4940 |
| 6. Privacy Statement |
| We respect your privacy! We at The Hidden Reef are committed to protect your privacy. We use the information we collect on our web site to make shopping at THE HIDDEN REEF possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others. Thank you again for shopping at THE HIDDEN REEF |
| 7. Term & Condition |
|
NOTICE!
Prices and specifications are subject to change without notice.
Not responsible for typographical errors Returns: Need to return an item? You may return any item as long as it meets the following conditions: The product has not been used. The product is in the original box and/or packaging that is resalable and not damaged. The product is accompanied by all its original paperwork, instructions, warranty cards, and accessories. The product was purchased within the last 30 days. Call us first for a Return Merchandise Authorization Number (RMA#) then send your package back to us. We are not responsible for return postage costs. We suggest insuring your package, as we cannot be responsible if the product arrives to us damaged. Any item not exchanged for another item may be subject to a 15% restocking fee. Books are not returnable. Defective Item: Be sure to read the manufacturers warranty on any product you purchase. Most manufacturers prefer to deal directly with the end user on any warranty issues. Please return directly to the maufacturer for repair or replacement. Please call to obtain a RMA# and return the product via insured shipment. Out of Stock Items: From time to time, stock shortages may occur. If an item is under $30 and is out of stock, we will backorder the product unless instructed not to. Damaged Shipments: PLEASE inspect every shipment upon receipt. If your merchandise arrives damaged, immediately notify us before returning it or contacting UPS. All parcels are insured, so keep all original packaging and shipping boxes in case an inspection is required. Arrangements can then be made to send a replacement item. We accept Visa, MasterCard, Discover, and Amex. Hours Online : Mon-Fri 10:00 - 8:00 EST or 24 hour Ordering via Fax or Online Retail Hours: Mo-Sat 10:00 AM -9:00 PM Sun 10:00 AM - 7:00 PM 215-269-4930 215-269-4940 215-269-4573 Fax We respect your privacy! We at THE HIDDEN REEF are committed to protecting your privacy. We use the information we collect on our web site to make shopping at THE HIDDEN REEF possible and to make your overall shopping experience more joyfull.. We do not sell, trade, or rent your personal information to others. THANK YOU for shopping at THE HIDDEN REEF |